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Our approach to building your success

Analysis & Training

ACG-solution-red-02Knowing what to analyse from a business consulting point of view, comes from experience getting the job done together with our clients, and guidance from mentors in different industries.

We have dedicated ourselves to understanding the unique value chain of individual industries, breaking down their processes, integrating effective cloud-based solutions, sharing best practices, and building them up again.

Our focus is not to see results, but to see success.

Cloud Solutions

Sales cloud

Win every selling moment with world’s #1 CRM solution.

  • By tracking all your customer information and interactions in one place, accessible from anywhere in the world, you can close more deals at a faster rate.
  • Prioritise and make better and quicker decisions based on the most up-to-date information. Automate complex business processes to drive even more productivity.
  • Track the effectiveness of marketing campaigns, ensure only quality leads flow through the sales process.
  • Retain and nurture leads until they are sales-ready, then automatically route them to the right sales reps at the right time.
Service cloud

Faster and smarter customer service.

  • Increase efficiency and effectiveness of solving customer problems with the right tools at the tip of support agents’ fingertips.Smarter self-service allows customers to access answers they need to solve problems on their own terms and timeline.
  • Personalise customer care from insights into customers’ behaviour, and predict their future needs.
  • Make available multi support channels to support customers wherever they are.
Force.com

Build better apps with Force.com.

  • Create powerful apps, workflows and data schemas with drag-and-drop ease using Force.com and Lightning.
  • Build reusable Lightning components using HTML, CSS, and JavaScript, or build entirely new user interfaces with Visualforce and your JavaScript framework of choice.
  • Force.com apps are automatically connected to all of your Salesforce data, and can easily connect with any external data source using the powerful APIs.
  • Robust, industry-leading security controls gives you precision control over how data is shared across your users.
Pardot

B2B marketing automation by Salesforce.

  • Accelerate your sales cycle by giving sales the intelligence they need to close deals, faster. With smarter engagement, identify your best leads, improve follow-up speed, and combine the powers of marketing and sales to turn leads into customers for life.
  • Fill the funnel with high-quality leads using a suite of powerful marketing tools.
  • Automate your most common marketing and sales tasks so you can free up sales to focus on what really matters: bringing in new business.
  • Trace closed deals back to their original campaigns to better understand which programs are working and what needs to be done to crush your revenue goals again and again.
Desk.com

The all-in-one customer support for small businesses

  • Customers don’t want to wait to get their answers. Desk.com works out-of-the-box to get you up and running quickly, manage your cases, and help customers faster than ever.
  • Get insights you need by bringing all of your data together, to improve your support team, build better products, and make smart business decisions.
  • Make your knowledge base easily accessible to customers who like to find their own answers.
  • Scale your customer service with 360-degree customer views and integration with the tools that power your business.

Implementation

There is much more to implementing a solution than gathering requirements and executingthem. When ACG does implementation, our Project Management team constantly reviews current processes to ensure alignment of seamless communications of company goals and processes across all business units and geographical locations.

Customer Success (Training)

We believe hit-and-run businesses are short-lived. We are here, with you, for the longevity of your business because we measure ourselves based on the successes of our customers. Building up businesses with the right cloud-based solutions is only the beginning. Training is imperative to adopting new solutions, so is always being available as a resource for customers to reach out whenever they need. ACG is the knowledge hub for our customers, always ready to share the best practices, and will continually ensure we maintain the best training methodologies for our customers.